At IT Deals Hub, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may return most items within 30 days of the purchase date. Please read our return policy below to understand how to return items and the conditions that apply.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be Unopened, unused, in its original condition, and in the original packaging.
• The item must include all accessories, manuals, and documentation.
• You must provide the receipt or proof of purchase.
• The return request must be made within 3 days of the Delivery date.

2. Non-Returnable Items

Certain items are non-returnable. These include:

• Software that has been opened or downloaded.
• Gift cards.
• Items purchased on clearance or as part of a final sale.
• Custom-built systems and special order items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at biz@ itdealshub.com to request a return authorization. Please provide your order number and reason for the return.
2. Receive Instructions: Once your return is authorized, you will receive detailed instructions on how to send the item back to us, including the return shipping address and any required labels or forms.
3. Pack and Ship: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Use a traceable shipping method to send the item back to us.

4. Return Shipping Costs

• You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., you received a wrong or defective item).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Processing Returns

Once we receive your returned item, we will inspect it and notify you of the status of your return. If the return is approved, we will process your refund to your original method of payment. Please note:

• It may take a few days for the refund to be posted to your account, depending on your payment provider's policies.
• If the returned item is found to be damaged or missing parts not due to our error, a partial refund may be issued.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at biz @ itdealshub.com. for further instructions.

7. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at biz @ itdealshub.com.. We will arrange for a replacement or a refund as quickly as possible.

8. Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us at biz @ itdealshub.com.

Thank you for shopping at IT Deals Hub. We value your business and are committed to providing you with quality products and excellent customer service.

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