At IT Deals Hub, we understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below to understand the conditions and process for canceling an order.

1. Order Cancellation Conditions

• Before Shipment: You may cancel your order at any time before the order has been shipped. Orders that have not yet entered the shipping process can be canceled for a full refund.
• After Shipment: Once an order has been shipped, it cannot be canceled. In this case, you may need to wait for the order to arrive and then initiate a return according to our Return Policy.

2. How to Cancel an Order

To cancel an order, please follow these steps:

1. Contact Us Promptly: Reach out to our customer service team as soon as possible at biz@itdealshub.com. Provide your order number and request to cancel the order.
2. Confirmation: Our customer service team will verify the status of your order and confirm whether it can be canceled. If the order has not been shipped, we will process the cancellation and issue a full refund to your original method of payment.
3. After Shipment: If the order has already been shipped, our customer service team will guide you on how to proceed with a return once you receive the item.

3. Refund Processing

• Before Shipment: If your order is successfully canceled before shipment, you will receive a full refund to your original method of payment. Please allow a few days for the refund to be processed and posted to your account, depending on your payment provider's policies.
• After Shipment: If the order has already been shipped and you need to return the item, the refund will be processed once we receive and inspect the returned item, as per our Return Policy.

4. Non-Cancellable Items

Certain items may not be eligible for cancellation, including:

• Custom-built systems and special order items.
• Digital products, such as software downloads or licenses, once the product key has been issued or the software has been downloaded.

5. Contact Us

If you have any questions about our cancellation policy or need assistance with canceling an order, please contact us at biz@itdealshub.com.

Thank you for shopping at IT Deals Hub. We appreciate your business and strive to provide you with the best products and customer service.

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